Salon Policies
Cancellation Policy
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Click here for full details of our cancellations policy.
Punctuality & Courtesy
As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time. Please do not ask the impossible, we will endeavour to carry out what we can within the time slot allocated. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. It is recommended to aim to arrive 5 minutes prior to your treatment and plan your journey beforehand.
Complaints Procedure
The Complaints Procedure is intended to enable learners or clients to bring matters
of concern about their experience to the attention of ELB. Please click here.
Mobile Phones
Please switch off mobile phones before & during your visit to the salon.
Consultation
We are aware that many of you may be confused as to which treatment best suites your specific requirements. We are of course, pleased to offer you up-to-date information and advice with a complimentary consultation in the strictest of confidence.
Hygiene
Salon Hygiene is, of course, the utmost importance.
Gift Vouchers
Gift Vouchers can either be bought for specific treatments or moneietry value . Treatment gift vouchers are valid for 6 months from the date of purchase and can be used on any beauty treatments or products at ELB Treatment Specialists unless otherwise stated.
There is no cash redemption.
Payment
We are a cash only salon.
General Treatment Advice – Very Important Information
Food – Always allow at least 1 hour to digest your meals before having treatments.
Alcohol – Never consume alcohol before any treatment.
Medical Conditions – If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited if you suffer from these conditions:
* Pacemaker
* Heart Condition
* Diabetes
* Allergies
* Epilepsy
* Contact Lenses
* Pregnancy
* Metal Plates / Pins / Coil
Waxing
Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, Jacuzzi, workout, or swim etc.) Less than 8 hours before or 24 hours after your wax. Avoid wearing “Best” underwear for Bikini wax. Avoid normal deodorants after under arm wax.
Lash Extensions
Avoid water in the area for 24 hours
Always use oil free makeup removing products for the eye area
Avoid mascara on the lashes
Comb them through on a regular basis
Privacy Policy
The following principles govern the use of the information provided by you to ELB Treatment Specialists via our web site.
Personal information (“information”)
Any information submitted by you (including, but not limited to, your name, e-mail address and delivery address) will be used for one or more of the following purposes:
* Alerting you to product upgrades, special offers or updated information.
* To enable ELB Treatment Specialists to provide services and products most relevant to you.
* Administration, marketing and profiling your requests and preferences.
Data Protection
ELB Treatment Specialists will keep all information confidential and any information collected by ELB Treatment Specialists is protected by security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, as required by the Data Protection Acts 1994 and 1998. ELB Treatment Specialists does not authorise the transfer of information to countries that do not provide the same level of data protection as the UK.
Your Consent
In completing your details on this web site you are deemed to consent to the collection and use of your information by ELB Treatment Specialists as set out in this Privacy Policy unless you e-mail us to advise otherwise. If you give us information about another person,
you confirm that they have appointed you to act for them and they consent to the use of their information as set out in this Privacy Policy.
ELB Treatment Specialists is committed to protecting your privacy and if you have any queries on this Privacy Policy, or any other question to ELB Treatment Specialists, please send an e-mail to: emma@elbtreatmentspecialists.co.uk.
